Frequently Asked Questions

An on-demand virtual telemedicine program that saves time and costs on physical doctor visits. Log in from any device and access real doctors at any time, from any location. All doctors are board-certified and the program is both HIPAA and GDPR compliant. Needs addressed include urgent care visits, scheduled checkups, routine appointments, travel care and prescription refills where available.

There is a one-time sign-up fee of $5, after that the monthly subscription costs are paid for by Club Seacret. Primary care and urgent care visits through Seacret Be Well are benefits included in your Club Seacret membership because we want you to Be Well.

Be Well providers can treat a variety of issues through the high-definition video chat. So, just like an in-person visit, a doctor will discuss your history, analyze your symptoms, perform an exam and recommend treatment – including prescriptions and lab work, if needed. You can schedule, cancel or revise appointments via the website or app. Once an appointment time is near, simply log into the website or app and wait for your doctor to virtually arrive.

Virtual healthcare is simple!

No, as a member of Club Seacret there is no co-pay for urgent and primary care visits through the Seacret Be Well program.

As an active Club Seacret member, click the signup button below. Fill in your personal information and pay the one-time $5 fee. Then watch your email for a welcome letter from Seacret Be Well. This email will explain how to access and log into your private portal. Once you’ve logged in, you are all set and ready to see a provider whenever you need one.

Absolutely. At Club Seacret, we understand the importance of travel and want you to take full advantage of all our travel options with peace of mind. While traveling, if you need a doctor or forget a prescription, you can log in and talk to a local provider within the Seacret Be Well program who will be able to access your records and assist with any needs.

Seacret Be Well has doctors practicing in Austria, Australia, Belgium, Canada (BC, ON, FL, and NS only), Colombia, Czech Republic, Egypt, Germany, Greece, Guatemala, Honduras, Hong Kong, India, Indonesia, Italy, Japan, Latvia, Lebanon, Malaysia, Mexico, Netherlands, Singapore, South Africa, Spain, Thailand, United Kingdom and United States.

If you live in a different country than the above, you can still get Be Well to use when traveling to any of these countries. 

Yes, if you find a provider you prefer you can set appointments with that provider within the application.

Seacret Be Well Providers speak the local languages for the above-mentioned countries. Seacret Be Well also provides translations for 250+ languages.

Your privacy is our top concern at Club Seacret. The Seacret Be Well platform is secure, HIPAA and GDPR compliant. If you prefer a good read and want to dive deeper dive into the privacy policy, you can find that HERE.

Seacret Be Well is available 24/7, 365 including both holidays and weekends. As a Club member, access health care on your terms.

Absolutely, immediate family members living within your household (dependents) can also utilize Seacret Be Well services through your account. If a dependent is over the age of 18, they need to set up their own secure profile. If a dependent is under 18, you will be responsible for creating their secure account profile. These profiles are housed within your account and will be utilized to access medical history, records and inform providers for future visits. It’s up to your discretion what information is provided.

No, separate insurance is not required for access or for use of Seacret Be Well. 12 *Seacret Be Well is not intended to replace any current medical coverage you may have.

In the instance you lose a connection during an appointment, please try to refresh, sign back in and connect again.

Yes, click HERE to find a guide with helpful information about setting appointments, adding dependents and accessing your Seacret Be Well profile.